Terms & Conditions

1. Booking & Membership

  • All bookings secure your child’s place in a small, structured group session each week
  • Sessions are intentionally capped to ensure high-quality, personalised support
  • Monthly memberships guarantee your child’s ongoing place within their allocated session

2. Payments

  • All sessions must be paid in advance via ClassForKids
  • Monthly membership fees are non-refundable once paid, except in exceptional circumstances at our discretion
  • Your booking secures your place, not individual attendance

3. Cancellations & Notice Period

  • A minimum of 4 weeks’ written notice is required to cancel your child’s place
  • Notice must be submitted via email to: Marc@beyondthegame.uk
  • If notice is not provided, payments will continue during the notice period

4. Missed Sessions

  • Missed sessions are not refundable or transferable
  • In certain circumstances, we may offer flexibility where possible, but this is not guaranteed
  • Your membership secures your place, regardless of attendance

5. SEND Support & Individual Needs

  • Beyond The Game specialises in supporting children with additional needs
  • We aim to provide a safe, inclusive and supportive environment for all children
  • If your child is struggling at any stage, please contact us — we will always do our best to adapt and support where possible

6. Behaviour Expectations

  • We understand that all children have different needs, behaviours and ways of engaging
  • However, we reserve the right to remove a child from a session if behaviour presents a risk to themselves, other children, or staff
  • Any concerns will always be discussed with parents first, with a supportive and collaborative approach

7. Parent Responsibility

  • Parents/guardians must ensure their child is registered with accurate medical and contact information via our parent intake form before they attend any session.
  • Children remain the responsibility of the parent/guardian until handed over to the coach at the start of the session
  • Parents are more than welcome to stay and support, however if parents do decide not to, prompt collection at the end of sessions is required

8. Health & Safety

  • All sessions are delivered in secure environments by DBS-checked staff
  • Please inform us of any medical conditions, additional needs, or changes that may affect your child’s participation

9. Weather & Cancellations by Us

  • Sessions will go ahead in most weather conditions unless deemed unsafe
  • If a session is cancelled by us, a replacement session or credit will be offered where possible

10. Communication

  • We aim to maintain open and supportive communication with all families
  • If you have any concerns, questions, or feedback, please contact:
  • Marc@beyondthegame.uk

11. Commitment to Families

At Beyond The Game, we are committed to creating a positive, inclusive experience for every child.

If at any point you feel your child needs additional support, adjustments, or a different approach, please reach out. We will always do our best to work with you and your child to ensure they feel safe, supported and valued.